Adding and deleting Email route point Avaya Aura Contact Center (AACC)
| June 25, 2013 | AACC, Avaya, avaya aura contact center, ccma, ccms, email, flow, multimedia, scripit | No Comments
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I’ve worked closely with Avaya Contact Center application, so though i should share something which we regularly do in our daily Contact Center tasks.
Adding & Deleting Email Route Points in AACC
Adding & Deleting Email Route Points in AACC
- A route point is a logical address that enables incoming email contacts to be provided treatment by AACC
The route point is used by AACC to accept incoming email contacts or as a point where email contacts are routed.
- Must be logged into the Contact Center Manager Administration (CCMA) Launched web page as an administrator account to configure route points.
Click on below link to watch the video
