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I’ve worked closely with Avaya Contact Center application, so though i should share something which we regularly do in our daily Contact Center tasks.
Adding & Deleting Email Route Points in AACC
- A route point is a logical address that enables incoming email contacts to be provided treatment by AACC
The route point is used by AACC to accept incoming email contacts or as a point where email contacts are routed.
- Must be logged into the Contact Center Manager Administration (CCMA) Launched web page as an administrator account to configure route points.
Click on below link to watch the video