AVAYA IP OFFICE CONTACT CENTER REPORTING FUNCTIONALITY – STEP BY STEP
April 12, 2015 | Uncategorized | No Comments|
The Goal of this post are the following
1- Understand IPOCC reporting module
2- How to create a historical report (manual & automatically)
3- List Item you can generate into a report
Step 1 of 3 – Basic setup for a historical report
Log on to your server.
Open the User interface and open “Supervision”
Click on the icon for historical reporting:
Right mouse click in an empty field
Click New/ file (public) and give the report a name:
After creating the file/report right click on the new file and chose “edit” from the properties menu:
Next configure the “Basic data” settings
Select if your report should be private or public.
– What report type do you want to create?
For this exercise chose “Topic”
Define a time period for the report:
Depending on the testdata in your lab system lick on “today” or define a range. If enough data is available test the “Restrict to” option with which it’s possible to exclude special days in the report.
The next action to generate a historical report is to define the time period:
Select the appropriate period and how the table should be broken. (Time or topic)
Step 2 of 3 – setup of content and formatting
The task is to create a simple table based report. Select the table element from the left side and drag it to the right:
Walk through the dialogue and select the counters and the topics you want to display. These are the items which are displayed in your report.
A description of every counter is available at the bottom of the screen
Finally click on “save” to save the report