Telstrat (Engage, Call Parrot, WFO)
June 22, 2013 | Telstrat | No Comments|
The original CallParrot products became Engage Record, Engage Capture, and Engage Score. To these, the company added Engage Coach, a comprehensive agent evaluation, performance management, and e-learning tool; Engage Manage, an enterprise-scale, multi-site workforce management system; and, most recently, Engage Analyze, an advanced, phonetics-based speech analytics engine. Engage Suite makes capturing customer interaction, maximizing agent performance, streamlining workforce management, and knowledge mining call content affordable to any organization.
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