Avaya IPO 10.1 Integrated Contact Reporter ICR
Avaya IPO 10.1 Integrated Contact Reporter ICR. Avaya is pleased to announce the General Availability of Avaya IP Office™ Platform Release 10.1. Avaya’s offer is referred to as “IP Office R10.1” throughout this document. Some key highlights about how Avaya partners and customers can benefit from IP Office R10.1
R10.1 further solidifies IP Office as a cloud and premise/hybrid platform, expanding virtualization to support Hyper
-V, attracting ‘PoweredBy Partner’ and introduces new porting tools to manage and measure customer experience.
IP Office R10.1 software/binaries will be available through PLDS or support site for no charge to existing R10 customers. Customers from pre- R10 releases would be required to upgrade to R10 using available release upgrade licenses and apply the R10.1 software load using Manager. Customers already on R10 may apply the R10.1 software load without requiring additional upgrade licenses
IP Office Integrated Contact Reporter
IP Office Integrated Contact Reporter provides a fully integrated, Avaya developed, basic reporting solution targeting the 5 to 25 agent space. ICR is built in to the IP Office Application Linux image. It is installed with every IP Office Hosted or Server image, making it immediately available to IP Office customers on R10.1 with no additional hosting, server, or installation costs. It is easy to deploy and easy to sell with minimal extra training. A number of Power User licenses equal to the number of active ICR users (agents and supervisors) is required.
ICR fills a gap for businesses needing voice only reporting, while priming the customer to evolve to a full IP Office Contact Center solution as the customer grows their business. ICR will be available as part of the IP Office Server Edition and Application Server software image and runs on the standard Linux distribution supported by IP Office Server Edition and Application Server platforms. The software is installed as a standard Linux RPM only on the Server Edition Primary server or the Application Server in case of IP 500V2 deployments. The application is not supported on UCM or Windows platforms and requires Preferred Edition or greater. ICR is a simple reporting tool for 5 – 25 agents and up to 5 supervisors. Operations, Administration and Maintenance (OAM) is integrated with the wider IP Office solution
For more information check the below document