AVAYA / VERINT ACR 12 CENTRALIZED REPLAY& ARCHIVE
The purpose of this post is to learn “how to configure the Avaya Contact Recorder for Centralized Replay & Archive.
Centralized Replay
The Avaya Contact Recorder can act as a centralized replay server, holding details of recordings made by other Avaya Contact Recorders
In any system with more than one Avaya Contact Recorder, details of recordings are (by default) uploaded to the Master (and Standby if present). With access to these details, users can search for and replay calls recorded on any of the servers in a single query.
On large (>5000 channel) systems, you should dedicate a server to this search and replay task.
The recording system is designed to continue recording regardless of the state of these central servers.
The Central Replay Server is not used for recording but can provide telephony replay ports.
Telephony Replay Ports must be licensed on the Replay Server
The other recorders upload details of the recordings they have made into this server‘s database, and users can search for and replay recordings made on any recorder without having to know which one recorded a particular call.
A dedicated Central Replay Server can support systems of up to 5000 channels and (Communication Manager only) 40 phone replay ports.
Configuring Centralized Replay Server
Under System > Manage Users, make sure to add users with Replay access
On all of your recorders, configure the Replay server under General Setup > Recorder to the Central Replay Server hostname or IP address.
For each Avaya Contact Recorder with Communication Manger in your system that is to perform replay services, you must enter a range of softphones that it can use as recording “ports.”
For Central Replay Servers, all ports are automatically assigned to the telephone replay pool.
Use the Search and Replay Application to search and playback recordings.
Hope this post will help you to understand the role of AVAYA CRS Centralized Replay Server in WFO Topology.
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