ACR WFO: Can I check if ACR(Avaya Contact Recorder) recordings can be directed to a network file server?


Yes, Please find the detail on supported ACR Archive destination as follows:
Drive Paths (Linux) or Letters (Windows) – For a single drive, just enter its path. If
you have multiple drives, enter their paths separated by semi-colons. In this case, you
can put a blank disk in each drive and the recorder will use them in turn, wrapping back
to the first one once the last has been used. This allows you to archive more than one
disk per day without having to visit the recorder more than once a day.
UNC path(s) – Enter the path of the folder into which recordings are to be archived.
This can be a local path (e.g. with SAN disks). You can also enter a sequence of paths,
separated by semi-colons. In this case, files will be written to the first path until it is full
(or inaccessible) at which point subsequent files will be written to the next path. This
allows you to add NAS storage devices as the old ones fill and maintain a complete
history of recordings online.
EMC Connection String – enter the pool access string for the EMC Centera server
you want to use. You should include multiple IP addresses of the pool and the full path
to the PEA file. A typical connection string takes the form,

Also please find below excerpt from the Avaya WFO Offer Definition Guide:
The integral Archive functionality provides a local / enterprise wide solution that enables contacts recorded by the Compliance Recording Package to be archived efficiently and securely on external industry-standard storage environments such as Storage Area Networks (SAN) and Network Attached Storage (NAS).
Archive provides:
-Rules-Based Archiving
-Archive Scheduling
-Archive Reporting
-Blu-ray BD-RE and DVD+RW media support
-NAS support