Integrate Avaya Experience portal with Avaya contact center select

 

Integrate Avaya Experience portal with Avaya contact center select. This document describes how to integrate a back-end Avaya Aura Experience Portal self-service system
and Avaya Contact Center Select using a Play and Collect sample application. This document describes
how to integrate the following components:
– Avaya Contact Center Select – Release 7.0.0
– Avaya Aura Experience Portal – Release 7.0.1
In a SIP-enabled contact center solution, the SIP messages include a number of message headers. These
SIP message headers can be used to transfer small amounts of call-related information between SIPenabled
components. Avaya Contact Center Select supports data transfer using the following SIP header
types:

– User-to-User Information (UUI) SIP header
– Avaya custom P-Intrinsics SIP Private Header
These headers contain information that enables the receiver to understand and handle the message.

 

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