AVAYA / VERINT SCREEN SCREEN CAPTURE MODULE BEST PRACTICE
I have been doing AVAYA WFO 12 Project with one of the Elite Telecom company.
Where i was facing issue with screen capture recording, customer was complaining that all of the Agents crucial activities on desktop are getting skipped. More likely the complain was screen recording was lagging and skipping the clicks.
So after my workaround and applying the combination of changes the issue got resolved.
So below are the facts we need to keep in consideration if you want to have smooth screen capture recording for your AVAYA VERINT WFO recording.
So lets begin and see what are the changes we would need.
AGENT DESKTOP SCREEN RESOLUTION SETTING
Before you deploy your screen capture module, you need to follow this recommended Screen resolution setting on agent desktop workstations.
1. Right Click on Desktop and Click Personalize
2 2. Click on Display
3. Click Adjust Resolution
4. Screen resolution should be set to 1280×1024
5. Change Monitor color to 16 bit
Click on Advance setting
6. Click on Monitor and Select “16 High Colors”
Now your Agent workstation is all set for screen capture module installation
Screen Capture Client Installation
Once the Client installation is over, please go through the below registry settings
Registry Changes after Client Installation
Registry location on Agent workstation
HKLMSOFTWAREWitness SystemseQuality AgentCaptureCurrent Version