How to Enable ACR 12 Live Monitoring – WFO (Verint)

How To Enable Contact Recorder 12 Live Monitoring

Step By Step

Avaya has a great feature to observe live call and in Avaya term they call it “Live Monitoring”. So this post is all about to Enable ACR 12 Live Monitoring . Follow the below explanation to have better understanding.



Learn Enable ACR 12 Live Monitoring

How to enable the feature “Live Monitoring” in ACR 12.

You need to get Live monitor license so that it can show enabled in ACR license page.
Then new  role “May Monitor” will apprear in User Role.
Ac the Montor option on top of Replay page of ACR.
Enter either station or agent id.
Watch and listen to the agent through the computer speakers.