What’s new AVAYA ACR 15 ! Just today i was forced to deploy Avaya ACR 15.1 for our important customer for POC purpose. the moment i logged into the application via web i didn’t felt any change as far as interface or GUI is concerned. However, i was looking into the document and found number of new features enhanced in Avaya ACR 15.
What’s new AVAYA ACR 15
Following features, developed in 15.1 have also been back-ported into 12.1
- Allows multiple “owners” of recordings, which may be additional to or replace the default ownership.
- Supports archive to SFTP.
- Support for Java 8 and Red Hat Enterprise Linux (RHEL) 7.
- Linux “kickstart” process now via http and supports additional disk and network options.
- Tolerates (does not attempt to record) video streams within SIPREC calls.
- Automatic busy-out of failing DMCC softphones.
- Screen recording tolerates Windows 8.x “Desktop Window Manager” dummy accounts.
These features are available from 15.1 onwards:
- Compatible with Communication Manager 7
- Compatible with Avaya WorkForce Optimization (WFO) 15.1
- Compatible with Key Management Server (KMS) 3.2.1
- Compatible with Proactive Outreach Manager (POM) 3.1
- Backward compatibility of 15.1 Slave recorder with 12.0 and 12.1 recorders (CRS must be upgraded to 15.1 first)
- Central Replay Server supports “turbo” search mode across any search and replay layouts (increase disk space required).
- Archiving, Import and Export functions consolidated and enhanced into comprehensive new “I/O Jobs” framework.
- “Distributed Replay Server” allows outsourcers to provide their customers with a dedicated search and replay server and to feed it with the appropriate subset of recordings.
- Maintenance mechanism to allow repopulation of WFO database with recordings.
- Alternative beep-tone generation option.
Note that 15.1 removes support for:
- Red Hat Enterprise Linux 5
- Windows Server 2008 R2
- Communication Manager 5.x