What’s new AVAYA ACR 15

What’s new AVAYA ACR 15 ! Just today i was forced to deploy Avaya ACR 15.1 for our important customer for POC purpose. the moment i logged into the application via web i didn’t felt any change as far as interface or GUI is concerned. However, i was looking into the document and found number of new features enhanced in Avaya ACR 15.


What's new AVAYA ACR 15

What’s new AVAYA ACR 15

Following features, developed in 15.1 have also been back-ported into 12.1

  • Allows multiple “owners” of recordings, which may be additional to or replace the default ownership.
  • Supports archive to SFTP.
  • Support for Java 8 and Red Hat Enterprise Linux (RHEL) 7.
  • Linux “kickstart” process now via http and supports additional disk and network options.
  • Tolerates (does not attempt to record) video streams within SIPREC calls.
  • Automatic busy-out of failing DMCC softphones.
  • Screen recording tolerates Windows 8.x “Desktop Window Manager” dummy accounts.

These features are available from 15.1 onwards:

  • Compatible with Communication Manager 7
  • Compatible with Avaya WorkForce Optimization (WFO) 15.1
  • Compatible with Key Management Server (KMS) 3.2.1
  • Compatible with Proactive Outreach Manager (POM) 3.1
  • Backward compatibility of 15.1 Slave recorder with 12.0 and 12.1 recorders (CRS must be upgraded to 15.1 first)
  • Central Replay Server supports “turbo” search mode across any search and replay layouts (increase disk space required).
  • Archiving, Import and Export functions consolidated and enhanced into comprehensive new “I/O Jobs” framework.
  • “Distributed Replay Server” allows outsourcers to provide their customers with a dedicated search and replay server and to feed it with the appropriate subset of recordings.
  • Maintenance mechanism to allow repopulation of WFO database with recordings.
  • Alternative beep-tone generation option.

Note that 15.1 removes support for:

  • Red Hat Enterprise Linux 5
  • Windows Server 2008 R2
  • Communication Manager 5.x